Job Description
Guthrie Entity
The Guthrie Clinic
Shift
Days/Rotate - 8 hr
Pay Grade
TGC/A6
FLSA Status
Non-Exempt
Main Function
The Guthrie Clinic works with the communities we serve to help each person attain optimal, life-long health and well-being. The Centralized Scheduler will provide the highest quality patient care consistent with Guthries Vision of Improving Health through Clinical Excellence and Compassion; Every Patient. Every time. As a first point of contact for most patients, the Centralized Scheduler provides direct, daily operational support in a manner consistent with The Guthrie Clinics Service Excellence Standards. The Centralized Scheduler will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties.
This position requires the ability to be self-motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills. Performing all centralized scheduling services and procedures (as assigned), including scheduling, pre-registration, cancellation and insurance and benefits verification. Maintaining and applying detailed knowledge of Patient Access workflows and the centralized scheduling and registration system in order to address patient inquiries about scheduling, pre-registration, cancellation, insurance and benefits verification/billing/payments, and any self-pay/personal financial liabilities.
Education
- High school graduate or GED
- Ability to use Windows programs such as MS Word and other software packages with knowledge of medical terminology
- Excellent written, verbal communication and interpersonal skills
- Strong typing skills and proper phone etiquette
- Ability to make independent judgment decisions about the data being gathered
Experience
- Prior healthcare customer service, scheduling, insurance billing and payment knowledge
- Previous experience using or implementing Epic
- Two years previous healthcare experience
How To Apply
Guthrie is an equal opportunity employer. To apply for a position at Guthrie please visit www.guthrie.org/careers
