SBO Patient Financial Rep - 2 - SBO - Single Business Office - Full Time

Sayre, PA, United States
Sep 8, 2020


Job Description

Guthrie Entity

The Guthrie Clinic



Pay Grade


FLSA Status


Main Function

Concentrates on the Single Billing Office customer service needs of patients and collection of patients delinquent accounts through automatic call distribution (ACD), scheduled appointment lists, self-pay follow up workqueues, face-to-face contact and mail, email and eGuthrie correspondence.
Addresses billing inquiries and more complex billing issues posed by patients and acts upon patients requests associated with assigned patient accounts in a responsive and informative manner, as deemed appropriate.
Establishes communication with patients by coordinating with other CBO and clinical departments for patients identified as financial risk with scheduled appointments to discuss with the patient all methods of payment and assist with financial assistance, as applicable, for account resolution.
Guides patients to establish a means of meeting their financial obligations in a manner which protects the financial standing of Guthrie Medical Group, Robert Packer Hospital, Corning Hospital, Troy Community Hospital, Towanda Memorial Hospital and Cortland Medical Center.


Associates degree preferred. High School diploma or equivalent required. 


Minimum of 2 years applicable, transferable, work experience required. Background in health care financial services, collections, medical billing and insurance regulations preferred. Experience with office software and spreadsheets preferred.

How To Apply

Guthrie is an equal opportunity employer. To apply for a position at Guthrie please visit


Job Info

Sep 8, 2020


United States

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